HEALTH & SANITATION PROGRAM
and public health
advancements and will continue to make changes as necessary or appropriate to
our protocols and procedures.
DESERT PALACE HEALTH & SANITATION GUIDELINES
The health and safety of our employees and guests is our number one priority.
Thermal Cameras. Points of entry will be limited to allow our security team to conduct non- invasive temperature checks utilizing thermal cameras. Employees or guests confirmed to have a temperature over 37.5°C will not be allowed entry to the property and will be directed towards appropriate medical care.
Physical Distancing. Guests will be advised to practice physical distancing by standing at least 1.5 meter away from other groups of people not traveling with them while standing in lines or moving around the property. Restaurant tables, slot machines and other physical layouts will be arranged to ensure appropriate distancing. Employees will be reminded not to touch their faces and to practice physical distancing by standing at least 1.5 meter away from guests and other employees whenever possible. All resort outlets will comply with, or exceed, local or state mandated occupancy limits.
Hand Sanitizer. Hand sanitizer dispensers, will be placed at key guest and employee entrances and contact areas such as reception areas, hotel lobbies, the casino floor and restaurant entrances.
Front of the House Signage. There will be health and hygiene reminders throughout the property including the proper way to wear, handle and dispose of masks.
Back of the House Signage. Signage will be posted throughout the property reminding employees of the proper way to wear, handle and dispose masks, use gloves (in positions deemed appropriate by medical experts), wash hands, sneeze and to avoid touching their faces.
Employee & Guest Health Concerns. Our employees have been given clear instructions on how to respond
swiftly and report all presumed cases of COVID-19 on the property. We will be
ready to provide support to our guests. Employees are instructed to stay home
if they do not feel well and are instructed to contact a manager if they notice
a coworker or guest with a cough, shortness of breath, or other known symptoms
of COVID-19. Employees and guests who are exhibiting any of the symptoms of
COVID-19 while at the property are instructed to immediately notify their
manager (employees) or hotel security (guests).
Desert Palace Employees are vital for an effective sanitation and health program.
Hand Washing. Correct hygiene and frequent handwashing with soap is vital to help combat the spread of virus. All Desert Palace employees have been instructed to wash their hands, or use sanitizer when a sink is not available, every 60 minutes (for 20-seconds) and after any of the following activities: using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, smoking, eating, drinking, entering and leaving the gaming floor, going on break and before or after starting a shift.
COVID-19 Training. All employees have received training on COVID-19 safety and sanitation protocols with more comprehensive training for our teams with frequent guest contact including Housekeeping, Food & Beverage, Public Area Department, Hotel Operations and Security.
Visitors will be screened and asked to use hand sanitizer and to wear a mask. Appropriate signage will also be prominently displayed outlining proper mask usage and current physical distancing practices in use throughout the resort.
Our hotels use cleaning products and protocols which meet guidelines and are approved for use and effective against viruses, bacteria and other airborne and bloodborne pathogens. We are working with our vendors, distribution partners and suppliers to ensure an uninterrupted supply of these cleaning supplies and the necessary PPE.
Public Spaces and Communal Areas. The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to, front desk check-in counters, bell desks, door handles, public bathrooms, room keys and locks, ATMs, casino cage counters, gaming machines, gaming tables, dining surfaces and seating areas.
Guest Rooms. Industry leading cleaning and sanitizing protocols are used to clean guest rooms, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, luggage racks and flooring.
Laundry. All bed linen and
laundry will be changed daily and continue to be washed at a high temperature
and in accordance with CDC guidelines. Dirty linen will be bagged in the guest
room to eliminate excess contact while being transported to the laundry
Shared Equipment. Shared tools and equipment will be sanitized before, during and after each shift or anytime the equipment is transferred to a new employee. This includes phones, radios, computers and other communication devices, payment terminals, kitchen implements, engineering tools, safety buttons, folios, cleaning equipment, keys, time clocks and all other direct contact items used throughout the resort.
Room Recovery Protocol. In the event of presumptive case of COVID-19 the guest’s room will be removed from service and quarantined. The guest room will not be returned to service until case has been confirmed or cleared. In the event of a positive case, the room will only be returned to service after undergoing an enhanced sanitization protocol by a licensed third-party expert.
Throughout the resort we will meet or exceed health authority guidelines on proper physical distancing.
Queuing. Any area where guests or employees queue will be clearly marked for appropriate physical distancing. This includes check-in, check-out, cashier etc.
Restaurants and Bars. Restaurants and bars will reduce seating capacities to allow for a minimum of 1.5 meter between each seated group/party of guests.
Slot Operations. Slot machines will be turned off and/or reconfigured with the chairs removed to allow for physical separation between guests. Casino Supervisors and managers will ensure that guests do not congregate around slots.
Table Games Operations. Table games will have chairs removed and every other table will be open. Casino Supervisors and managers will ensure that guests do not congregate in groups.
DEPARTMENT SPECIFIC SANITIZATION POLICIES
Cleaning & Sanitizing Protocol
a) Guests to maintain 1.5 meter of separation while waiting in line with the spacing to be clearly marked on the floor
We at Desert Palace care deeply about our customers and our employees. Together we can overcome Covid-19 by being strict in hygiene protocols.
Desert Palace Hotel & Casino Resort situated in the heart of the Kalahari at the Upington Golf Course, 7km from the CBD of Upington on the Kuruman, Vryburg, Johannesburg and Golf Course Road (N14). The resort offers a tranquil and relaxed atmosphere with friendly, efficient and well-trained staff whose main priority is you! We will ensure that your needs are fulfilled and that your stay is memorable.