Legislative Update – Protection of Personal Information Act (POPIA)

POPIA promotes the protection of personal information. All natural and juristic persons must be POPIA compliant by 1 July 2021. DESERT PALACE RESORT prioritises the protection of your and/or your organisation’s personal information, therefore, we will only collect, use, and retain your personal information, if there is a lawful purpose for doing so and we will follow the provisions of POPIA in doing so.

Personal information is information that identifies you or your organization, for example, a name, race, gender, marital status, identity number, registration number, financial status, contact details and biometric information.

Desert Palace collects and uses personal information mainly to:

  • Communicate and interact with its suppliers and customers. Communication may be done by email, phone, post or online (through our website or social media platforms).
  • Provide information or services that suppliers and customers may request from us.
  • Comply with legal obligations, for example, the Companies Act, the Financial Intelligence Centre Act, and other applicable laws.
  • Improve our services by conducting research and surveys to obtain feedback from our suppliers and customers.
  • Inform suppliers and customers about changes at Desert Palace.

Desert Palace normally collects personal information directly from suppliers or customers or their authorised representatives. This is done by virtue of the existing contractual relationship between a supplier or customer and Desert Palace. We may also collect your personal information from other sources, if POPIA allows for this to be done, for example, company registration information collected from Companies and Intellectual Property Commission (CIPC). Once there is no longer a lawful reason for keeping the personal information, the information will either be destroyed or “de-identified” (a process allowed in POPIA and by which information is deleted so that it cannot be linked to an individual or company).

Desert Palace will take reasonably practicable steps to ensure that the personal information is complete, accurate and up to date where necessary. To enable Desert Palace to do so, Desert Palace requires that you promptly notify us of any changes to your personal information.

Desert Palace  has put in place  measures to safeguard personal information against access by unauthorised persons and unlawful disclosure.

If you have any queries relating to the information contained in this letter, please contact the POPIA Information Officer on (054) 338 4100  or by email: compliance@desertpalace.co.za

Desert Palace Hotel & Casino Resort

Desert Palace Hotel & Casino Resort situated in the heart of the Kalahari at the Upington Golf Course, 7km from the CBD of Upington on the Kuruman, Vryburg, Johannesburg and Golf Course Road (N14). The resort offers a tranquil and relaxed atmosphere with friendly, efficient and well-trained staff whose main priority is you! We will ensure that your needs are fulfilled and that your stay is memorable.